FAQ
Common questions about the ROFIA Trade catalogue.
A short reference covering sizes, materials, batch enquiries and how to take a conversation forward on WhatsApp.
- Q.01Do you offer custom products?
- No. ROFIA Trade sells listed standard products only. No custom manufacturing, custom printing, design, installation, repair, sourcing service or procurement agency service is offered. If a SKU is not shown in our catalogue, it is not listed on this website.
- Q.02Can I order through WhatsApp?
- You can contact us via WhatsApp to ask product questions, check stock on a listed SKU, confirm pack quantity and ask about shipping availability. This website does not provide online checkout, payment processing or payment card collection. Do not send full card numbers, bank passwords, government ID numbers or other sensitive information through WhatsApp.
- Q.03What should I send before asking stock?
- Please send the SKU, the quantity, the shipping country and your product question. With those four lines our team can typically confirm stock availability, pack quantity and an estimated lead time for a listed standard product.
- Q.04Do you show live inventory on this page?
- No. This page is a static product catalogue. Stock levels move daily and are not shown on the website. Please ask stock availability for a specific SKU before placing an order.
- Q.05What box sizes are listed?
- The catalogue lists CTN-SW-S, CTN-SW-M, CTN-DW-L and CTN-DW-XL carton SKUs across single-wall and double-wall constructions. Each SKU shows dimensions, material, pack quantity and MOQ; stock availability and lead time are confirmed in writing before ordering.
- Q.06Which materials are used for envelopes and mailers?
- Bubble envelopes use a kraft paper outer with a sealed-air bubble inner lining and peel-and-seal flap. Poly courier mailers are co-extruded LDPE in 60–80 micron weights with a permanent self-seal adhesive strip. All variants shown are listed standard products.
- Q.07Does ROFIA Trade sell directly through the website?
- No. This website is an information catalogue. Orders, payment and shipping are not processed online. After you ask about a listed SKU, any order-related instructions are confirmed separately in writing outside this website before any commitment arises.
- Q.08Where are you located and where do you ship from?
- ROFIA TRADE LIMITED is registered in Hong Kong at STORE 02 10/F, THE STAR, NO. 18 YIP SHING STREET, TSUEN WAN, NT, HONG KONG. This catalogue is written for Southeast Asia shipping inquiries, including destinations such as Singapore, Malaysia, Thailand, Vietnam, Indonesia and the Philippines. Availability is confirmed before each order — see the Shipping Policy for details.